Privacy Statement

Start 2 Finish Project Planning Ltd respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, store and protect personal data in line with the UK GDPR, the Data Protection Act 2018 and other applicable data protection laws.

1. Who we are

Company name: Start 2 Finish Project Planning Ltd
Registered office: Unit 2, Mill Lane, Newbury, RG14 5LE
Contact name: Mike Jackson
Email: enquiries@start2finish.ltd / mike.jackson@start2finish.ltd
Telephone: +44 (0)1635 946 966 / 07720 247 014

2. What we may collect

• name and contact details
• business name and role
• project enquiry information
• billing and payment information
• website usage information and cookie-related data where applicable

3. How we use personal data

• to respond to enquiries and provide services
• to prepare quotations, programmes, surveys and related deliverables
• to manage projects, accounts and business records
• to maintain security of our systems and premises
• to comply with legal and regulatory obligations

4. Lawful bases

Under UK GDPR, we rely on contract, legal obligation, legitimate interests and, where required, consent.

5. Sharing data

We do not sell your personal data. We may share it with trusted service providers, professional advisers, or where required by law. Two of those service providers are analytics processors described in section 6 below.

6. Website cookies and analytics

When you visit our website we may place certain cookies and process some of your personal data (such as your IP address and information about how you use the site) through two third-party analytics service providers. These are non-essential: they only run where you have given your consent by accepting our cookie banner, and you can withdraw that consent at any time.

6.1 Google Analytics (Google LLC)

• Purpose: measuring how visitors use the website so we can improve it.
• Data processed: IP address (partially anonymised), browser and device type, pages viewed, time spent on the site, clickstream data, and cookie identifiers.
• Legal basis: your consent, obtained through our cookie banner.
• Processor location: Google LLC, based in the United States. Transfers are made under the European Commission's Standard Contractual Clauses (or an equivalent approved transfer mechanism) and, where available, Google's EU Data Boundary.
• Google's privacy policy: https://policies.google.com/privacy
• Opt out: you can stop Google Analytics from collecting your data by installing Google's browser add-on: https://tools.google.com/dlpg/gaoptout

6.2 Microsoft Clarity (Microsoft Corporation)

• Purpose: analysing how visitors interact with the website through session recordings and heatmaps.
• Data processed: IP address, browser and device type, pages viewed, mouse movements and clicks, form input data, and session duration.
• Legal basis: your consent, obtained through our cookie banner.
• Processor location: Microsoft Corporation, based in the United States. Transfers are made under the European Commission's Standard Contractual Clauses (or an equivalent approved transfer mechanism).
• Microsoft's privacy statement: https://www.microsoft.com/trust-center/privacy
• Opt out: you can opt out of Clarity session recordings via the cookie banner, or by contacting us to withdraw your consent.

6.3 Managing your consent

Your choice is stored in a cookie so you do not need to re-accept each time you visit. You can change or withdraw your consent at any time by using the cookie banner on our website or by contacting us. Withdrawing consent does not affect the lawfulness of any processing already carried out before you withdrew.

7. Retention

We keep personal data only for as long as reasonably necessary for the purpose collected, including to meet legal, accounting and operational requirements.

8. Your rights

You may have rights to access, correct, erase, restrict or object to use of your data.

9. Complaints

If you have concerns, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk

10. SMS Communications

We may collect and use your mobile phone number to send service-related communications, including appointment confirmations, reminders, and project-related updates.

These messages are strictly transactional and are only sent to individuals with whom we have an existing business relationship.

Message frequency may vary depending on appointments or project activity. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP to any message or by contacting us directly. You may reply HELP for further assistance.

We do not share, sell, or disclose mobile phone contact information to third parties for marketing or promotional purposes.